All items are Made to Order and will be ready to ship within 14 business days. It is important to us that your items arrive safely! They will be carefully packaged with lots of love and care. 

Please note all shipping services are currently subject to delays. Be safe assured that your package is indeed on its way and will arrive safely, it's just going to take longer than usual. 

Let me know if you need further assistance. 

Shipping times are calculated in addition to the production time for the items. We make every effort to minimize production times, particularly during holiday periods.

Local Shipping
Orders up to 650₪: Shipping cost is 50₪.
Orders above 650₪: Free shipping.

Delivery Times:
Central regions: Up to 5 business days.
Remote areas: Up to 9 business days.
Please note: Delays may occur as we are dependent on the courier service.

Same-Day Delivery
For urgent deliveries, please contact us, and we’ll be happy to assist!

International Shipping
All orders are shipped with a tracking number. Orders are dispatched via Israel Post (Eco Post). Once your order has been shipped, you will receive a shipping reference or tracking number to monitor the delivery status of your item. If you believe your order has been shipped but have not received this email, please don’t hesitate to contact us.

Estimated Delivery Times
Economy Shipping (Eco Post): Up to 30 business days.
Express Shipping: Up to 7 business days.
Please note: Delays may occur as we are dependent on the courier service.

Shipping Costs
Shipping prices are determined based on the shipping method, weight of items, and destination country.

• All orders are shipped with a tracking number. Orders are shipped via Israel Post (Eco post). Once we have dispatched your order, you will be sent a shipping reference or tracking number so you can follow the delivery of your item. If you believe your order has shipped and you didn't receive this email from us, please don't hesitate to contact us. 

 

Return and replacement

We hope you are happy with the items you purchased at Maiyanceramic studio, but if for some reason you are dissatisfied with your purchase, there's no problem!

You can return or replace any item, as long as it is unused, no damage has been caused to it and the label is still attached. Clients are responsible for return shipping charges.

How do you return an item? Send us an email at maiyanby@gmail.com with your order number, details of the item you wish to replace/return, and the reason. We will contact you within 4 business days and coordinate the replacement/return item. 

Please note: the returned items must be returned in the original package within which they were shipped. 

* Items can be returned within 14 business days from their delivery. If requested, we will fully refund your purchase and there will be no cancellation fees. The service is limited to one consecutive return. 

* Items purchased on sale can be returned within 7 business days from their delivery. There will be no refund option for items purchased on the sale. A customer can choose to exchange the items purchased on sale to a different size or design or to receive a store credit. Clients are responsible for any exchange shipping charges.  Unless otherwise stated at the time of purchase.

Your refund will be transferred within 14 days after the Maiyanceramic studio receives your returned item, in accordance with the guidelines provided by credit card companies. The refund will be made under the same conditions in which the original transaction was committed (if paid in instalments, the refund will also be made in instalments).

Please note: 

* For PayPal purchases money reimbursement can only be made through the online store.

* We allow only one order return per customer for a full refund.

* Additional order return refund requests from the same customer are not allowed.

* Shipping costs are excluded from all refunds even if your order included free shipping.

Feel free to contact us, we'll be happy to assist.

Your happiness is important to me! Please contact me here or to my email maiyanby@gmail.com if you are not pleased with your products in any way.